Effective Date: [Insert Date]
At CareVibe, we aim for reliability and flexibility in care delivery. Here's how cancellations and refunds are handled:
≥24 Hours Before Service:
✅ Full refund or rescheduling available
<24 Hours Before Service:
⚠️ Cancellation fee (up to full amount) applies
❌ No refund if nurse/caregiver has already arrived/dispatched
In cases of staff unavailability or operational issues:
✅ Reschedule at no extra cost or
✅ Full 100% refund issued
Approved refunds will be processed to your original payment method within 7–10 business days. Delays due to bank/payment gateway are beyond our control.
Pro-rata refund will be given for unused services
Deductions may include service fees & taxes
No refund for used or partially used services unless service quality is compromised
If you are dissatisfied, please reach out. We evaluate such cases individually and are committed to resolving them fairly.
We may revise this policy at any time. Updates will appear on this page with an effective date.
For cancellations or refund inquiries:
📧 Email: support@carevibe.in
📞 Phone: +91 99017 54157
📍 Address: 253, Ground Floor, 4th Cross Main Road, Opposite to NCBS Main Gate, Rajiv Gandhi Nagar, Bangalore – 560097, Karnataka, India